32. I have entered a proxy server, why I still have problem with connection?

Check that your Internet service provide or local system use proxy server or direct connection.

If in the case direct connection, just go to "file/configuration" area and make sure you have the correct setting chosen. If a proxy server is required, please go to "file/configuration" and make sure you have the correct proxy server chosen.

It is not uncommon in a local area network or internal network, that a computer name is used for proxy server name, such as CYCLONE, PROXY, etc. These are not valid internet address, if having trouble, use the IP address of the proxy server and it should work fine. For example such as 192.168.0.1 and such.

Check with your system administrator or Internet Service Provider for detailed information regarding proxy server.

If problem persist, please contact our support staff and attached the error.log file located in the Dynamic Submission program directory with the email you send us.

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